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Any merchandise that is in used condition and/or returned without the original packaging may be refused. Shipping charges are non-refundable unless due to an error caused by Pet Valu. If you made your purchase online and do not have a store close by, please call customer service at 1-800-PET-VALU (1-80) to arrange your return.
For Online purchases: Your Shipping Confirmation Email.For in-store purchases, and online orders picked up in-store: Your In-store Receipt.If paid with a debit or credit card: The debit/credit card used for the purchase.In order to process your return in store, please be prepared to show the following: Whether you've made your purchase in-store or online, please visit your local store and we will happily refund your order. Products returned opened or without a receipt can be exchanged or refunded to a gift card. For products returned in their original packaging with a receipt within 30 days of purchase, refunds will be issued in the same form of payment the product was purchased. Roark focuses on investments in consumer and business service companies and purchased Pet Valu in 2009.At Pet Valu, we make returns for our devoted pet lovers easy! If you are not satisfied with your in-store or online purchase, we will happily offer a refund. Pet Valu was owned by Roark Capital, an Atlanta‐based private equity firm with $19 billion in assets under management. Pet Valu Canada operates roughly 600 stores, franchise locations, and an e-commerce site. licensed its name from Pet Valu Canada, which is a separate company based in Markham, Ontario, and which was not planning any closures. While pet purchases are somewhat stable, “we would expect the company’s sales of hard goods and specialty merchandise, which are currently strong sales categories for PetSmart, to moderate in a weaker consumer spending environment,” S&P added. unemployment remains elevated, which could lead to a pullback in discretionary spending. Government stimulus expired at the end of July with no clear plan for more, and U.S. “The path of the pandemic remains uncertain and could lead to changes in consumer discretionary spending that negatively affect PetSmart,” S&P wrote. In 2021, uncertainty surrounding the pandemic could lead to a drop in consumer spending on pets, according to one report by S&P Global on a rival company, PetSmart, which also owns the website. Pet Valu, on the other hand, was more about bringing your pet in the store for an experience. Kumar at Fox Business School said consumer spending on pet supplies and food actually increased among 34% of those surveyed by LendingTree and stayed the same among 17% of pet owner consumers. After a thorough review of all available alternatives, we made the difficult but necessary decision to commence this orderly wind down.” “However, the company’s stores have been significantly impacted by the protracted COVID-19-related restrictions. for more than 25 years,” Jamie Gould, newly appointed chief restructuring officer, said in a statement. team is proud to have met the needs of our devoted pet lover customers in the U.S. The privately held retailer of pet food and supplies is closing all 358 stores and warehouses, as well as its corporate office in Wayne. All purchases must be made in person at a store or by pickup, as deliveries also have ended. 6, including the 45 locations in the Philadelphia region, from Warrington to Somerdale, N.J.īut Pet Valu’s online purchases have shut down. Pet Valu also had more physical locations, which hurt the chain because of the growing importance of online sales, he said. “Pet Valu wasn’t as dynamic as its competitors” such as PetSmart and Petco. “The pandemic accelerated the demise of many retailers,” said Subodha Kumar, professor of marketing at Temple’s Fox School of Business. 13, but the cards are expected to remain valid until the stores fully close. locations because of the pandemic.Ĭustomers with Pet Valu gift cards are encouraged to use those by Dec. Going-out-of-business sales at local Pet Valu stores began Thursday after the retail chain specializing in pet food, supplies, and services said it would close all U.S.